Drawli Terms & Conditions
Last updated: 2 August 2026
1. Definitions
"Account" means the account created by a Customer to access the Service.
"Authorised User" means an individual authorised by the Customer to access the Service under the Customer's Account, including team members, contractors, and external collaborators added by the Customer.
"Content" means all documents, drawings, photographs, comments, and other data uploaded to, or generated within, the Service by the Customer or its Authorised Users.
"Plan" means the subscription tier selected by the Customer (currently Start, Team, Pro, Business, or Enterprise), as described on our pricing page.
"Order" means the subscription selection made by the Customer at sign-up or renewal, including the Plan, billing frequency, and number of users.
2. The Service
2.1 Drawli is a cloud-based document management platform for the construction industry, allowing Customers to store, organise, share, and track revisions of construction documents, manuals, data sheets, and photographs.
2.2 We may update, improve, or change features of the Service from time to time. We will not materially reduce the core functionality of a Plan you are subscribed to during your then-current billing period without reasonable notice.
2.3 The Service is currently provided as a web application. Native mobile applications are not currently available; if and when they become available, use of them will be subject to these Terms and any additional terms we notify you of.
3. Accounts and Registrations
3.1 To use the Service, you must register for an Account and provide accurate, current, and complete information.
3.2 You are responsible for maintaining the confidentiality of your Account credentials and for all activity that occurs under your Account, including activity by Authorised Users you add.
3.3 You must be at least 18 years old to create an Account. By creating an Account, you confirm you meet this requirement.
3.4 You must notify us promptly at support@drawli.cloud if you become aware of any unauthorised use of your Account.
4. Subscription Plans and Fees
4.1 Access to the Service requires an active paid subscription, other than during any free trial or promotional period we offer.
4.2 Current Plans and pricing are set out at https://www.drawli.cloud/pricing. We may change our prices from time to time. Any price change will apply from your next renewal date and will be notified to you in advance in accordance with clause 4.6.
4.3 Fees are billed in advance on a monthly or annual basis, as selected in your Order, via our third-party payment processor. By providing payment details, you authorise us (via our payment processor) to charge the applicable fees to your chosen payment method on each billing date.
4.4 All fees are inclusive of VAT. Drawli Cloud Ltd is registered for VAT in the United Kingdom under VAT number 516784172. A VAT invoice will be made available for each payment.
4.5 If a payment fails, we may suspend your access to the Service until payment is successfully made, subject to reasonable notice.
4.6 We will give you at least 30 days' notice of any price increase taking effect on your account. Continued use of the Service after a price change takes effect constitutes acceptance of the new price.
4.7 Early Sign-Up and Promotional Offers
Where we offer a promotional period (such as a free first month for early sign-ups), the specific terms of that offer will be presented at the time it is offered and form part of these Terms for the duration of the offer. Unless stated otherwise, standard fees apply automatically from the end of any promotional period.
5. Cancellations and Refunds
5.1 You may cancel your subscription at any time from your Account settings or by contacting support@drawli.cloud.
5.2 Where you cancel part-way through a billing period, we will refund a pro-rated amount for the unused portion of that period, calculated from the date we receive your cancellation request.
5.3 On cancellation or expiry of your subscription, your Account will be downgraded or deactivated and access to the Service will end at the close of the period covered by your refund calculation under clause 5.2.
5.4 Content export following cancellation is addressed at clause 7.4.
6. Acceptable Use
6.1 You agree not to, and not to permit any Authorised User to:
use the Service for any unlawful purpose or in violation of any applicable law or regulation;
upload Content that infringes the intellectual property, privacy, or other rights of any third party;
upload malicious code, or attempt to gain unauthorised access to the Service, other accounts, or our systems;
reverse engineer, decompile, or attempt to extract the source code of the Service, except to the extent permitted by law;
resell, sublicense, or provide access to the Service to any third party outside your organisation, except as expressly permitted by your Plan (for example, adding external companies or contacts as collaborators on a project);
use the Service to store or transmit content that is defamatory, obscene, or discriminatory; or
interfere with or disrupt the integrity or performance of the Service.
6.2 We reserve the right to suspend or restrict access to any Account we reasonably believe is in breach of this clause 6, having regard to the severity of the breach and giving notice where practicable.
7. Customer Content and Data Ownership
7.1 As between the parties, the Customer retains all right, title, and interest in and to its Content. Drawli does not claim ownership of any Content uploaded by the Customer or its Authorised Users.
7.2 The Customer grants Drawli a limited, non-exclusive licence to host, store, process, transmit, and display Content solely for the purpose of providing, maintaining, and supporting the Service, including AI-assisted features (such as automatic extraction of document details) that operate on Content the Customer chooses to upload.
7.3 The Customer is responsible for ensuring it has all necessary rights and permissions to upload Content to the Service, and that its use of the Service complies with applicable law, including in relation to any personal data contained in Content.
7.4 Following termination or cancellation of an Account, we will make Content available for export for a period of 90 days before it is deleted from our systems, except where we are required to retain it for longer by law. It is the Customer's responsibility to export any Content it wishes to retain before this period ends.
8. Intellectual Property
8.1 Drawli and its licensors own all right, title, and interest in and to the Service, including its software, design, branding, and documentation, excluding Customer Content.
8.2 Subject to these Terms and payment of applicable fees, we grant the Customer a non-exclusive, non-transferable licence to access and use the Service during the subscription term, for the Customer's internal business purposes.
8.3 Nothing in these Terms transfers any intellectual property rights in the Service to the Customer.
9. Data Protection
9.1 Where Content includes personal data, Drawli acts as a data processor on behalf of the Customer, who acts as data controller, in accordance with UK data protection law.
9.2 Further detail on how we collect, use, and safeguard personal data is set out in our Privacy Policy at https://www.drawli.cloud/privacy-policy, which forms part of these Terms.
9.3 We store Customer Content on infrastructure located in the United Kingdom and apply encryption and other technical measures appropriate to the nature of the data.
10. Service Availability
10.1 We aim to provide a reliable Service but do not guarantee that the Service will be uninterrupted, error-free, or available at all times. We may carry out planned maintenance and will endeavour to give reasonable notice where this is likely to cause disruption.
10.2 We are not responsible for interruptions caused by factors outside our reasonable control, including issues with third-party infrastructure providers, internet connectivity, or Customer hardware.
11. Warranties and Disclaimers
11.1 We warrant that we will provide the Service with reasonable skill and care.
11.2 Except as expressly stated in these Terms, the Service is provided "as is" and we exclude, to the fullest extent permitted by law, all other warranties, conditions, and representations, whether express or implied.
11.3 We do not warrant that the Service will meet every requirement of the Customer, or that it is a substitute for the Customer's own document control and compliance obligations, including under any building safety or construction regulation.
12. Limitation of Liability
12.1 Nothing in these Terms limits or excludes either party's liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other liability that cannot lawfully be limited or excluded.
12.2 Subject to clause 12.1, our total aggregate liability to the Customer arising out of or in connection with these Terms, whether in contract, tort (including negligence), or otherwise, shall not exceed the total fees paid by the Customer to us in the 12 months preceding the event giving rise to the claim.
12.3 Subject to clause 12.1, we shall not be liable for any indirect or consequential loss, loss of profit, loss of business, or loss or corruption of data, arising out of or in connection with these Terms or use of the Service.
12.4 While we take reasonable technical measures to protect Content against loss (including encryption and secure storage), Drawli is not a substitute for the Customer's own document control and record-keeping obligations. The Customer is responsible for maintaining independent copies of any Content that is critical to its business, legal, or regulatory obligations, and should not rely on the Service as its sole repository for such Content.
13. Indemnity
The Customer agrees to indemnify and hold Drawli harmless from and against any claims, losses, or expenses arising from the Customer's Content, the Customer's breach of clause 6 (Acceptable Use), or the Customer's breach of applicable law, save to the extent caused by our breach of these Terms.
If you have any questions about these terms, feel free to reach out.
14. Term and Termination
14.1 These Terms take effect from the date you first accept them and continue until your Account is terminated in accordance with this clause.
14.2 Either party may terminate these Terms if the other party commits a material breach that is not remedied within 14 days of written notice, or if the other party becomes insolvent.
14.3 We may suspend or terminate your Account immediately if we reasonably believe your use of the Service poses a security risk, legal liability, or is in material breach of clause 6.
14.4 On termination, the licences granted under these Terms end, and clauses 7.4, 8, 12, 13, and 15 survive termination.
15. General
15.1 Changes to these Terms. We may update these Terms from time to time. Where changes are material, we will give at least 30 days' notice by email or in-app notification before they take effect. Continued use of the Service after that date constitutes acceptance.
15.2 Assignment. You may not assign or transfer your rights under these Terms without our prior written consent. We may assign these Terms in connection with a merger, acquisition, or sale of assets.
15.3 Force majeure. Neither party is liable for delay or failure to perform caused by circumstances beyond its reasonable control.
15.4 Severability. If any provision of these Terms is held unenforceable, the remaining provisions continue in full force and effect.
15.5 Entire agreement. These Terms, together with our Privacy Policy and any Order, constitute the entire agreement between the parties regarding the Service and supersede any prior agreements.
15.6 No waiver. Failure to enforce any provision of these Terms is not a waiver of our right to do so later.
15.7 Notices. Notices to Drawli should be sent to support@drawli.cloud. Notices to the Customer will be sent to the email address associated with the Account.
16. Governing Law and Jurisdiction
These Terms are governed by the laws of England and Wales. Each party irrevocably agrees that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute arising out of or in connection with these Terms.
17. Contact
If you have any questions about these Terms, please contact us at:
Drawli Cloud Ltd 3rd Floor, 86-90 Paul Street, London EC2A 4NE